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Return rules


The Buyer has the right to refuse the product within 14 days from the moment of receipt of the product, notifying the Seller to the e-mail veikals@mochi.lv. In order to apply for the exchange or return of the product, the Buyer must immediately after receiving the product fix the product defects in the photos and inform the Seller about them within 24 hours after receiving the product by writing to e-mail veikals@mochi.lv The Buyer is obliged to return the goods to the Seller within 7 days after sending the letter of withdrawal. All expenses incurred in connection with the return of the goods to the Seller shall be borne by the Buyer. Section 12, Paragraph six of the Consumer Rights Protection Law of the Republic of Latvia stipulates that "the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal". The Seller reserves the right to refuse the Buyer to exercise the right of withdrawal or to withhold compensation in case the product is damaged, opened, expired, if the product is not in the original packaging or if its packaging is significantly damaged. If the Buyer chooses to receive a refund for the purchase - the transfer will be made to the account from which the order was paid. Refunds are made within 14 days of receiving the goods.